Effective Date: June 2026
Introduction
Welcome to Linet Natural (“Linet Natural”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit or make a purchase from our website, https://linetnatural.co.za.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Information
- Full name and surname
- Email address
- Contact number
- Billing address
- Shipping address
- Company details (where applicable)
Account Information
If customer accounts are enabled, we may collect:
- Username
- Password (stored securely in encrypted form)
- Account preferences
- Purchase history
Order Information
When placing an order, we may collect:
- Products purchased
- Order value
- Transaction reference numbers
- Delivery instructions
- Order history
Technical Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Referral sources
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Process payments
- Provide customer support
- Communicate order updates
- Respond to enquiries
- Improve our website and customer experience
- Conduct website analytics
- Detect and prevent fraud
- Maintain website security
- Comply with legal obligations
- Send marketing communications where consent has been provided
3. Payment Processing
Linet Natural does not store or have access to your complete credit card or banking information.
Payments are processed through secure third-party payment providers. These providers are responsible for processing and securing payment information in accordance with their own privacy policies and security standards.
By making a purchase, you acknowledge that payment processing may be handled by a third-party payment gateway.
4. Shipping and Delivery
To fulfill your orders, we may share relevant customer information with trusted courier and logistics providers.
Information shared may include:
- Name and surname
- Delivery address
- Contact number
- Order reference details
This information is shared solely for the purpose of delivering purchased products.
5. Customer Accounts
Where customer account registration is available, users are responsible for maintaining the confidentiality of their login credentials.
Customers are responsible for all activities conducted through their accounts.
Linet Natural reserves the right to suspend or terminate accounts involved in fraudulent, unlawful, abusive, or suspicious activities.
6. Marketing Communications
With your consent, we may send:
- Product updates
- Promotional offers
- Special discounts
- Company news
- Newsletters
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We do not send unsolicited marketing communications.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
- Measure advertising effectiveness
- Enhance website security
You may disable cookies through your browser settings; however, some website functionality may be affected.
8. Website Analytics
We may use website analytics tools to better understand how visitors interact with our website.
Analytics data may include:
- Website traffic statistics
- Visitor behavior
- Device information
- Geographic information
- Page performance metrics
This information helps us improve our products, services, and website experience.
9. Information Sharing
We do not sell, rent, trade, or distribute personal information to third parties for commercial purposes.
We may share information with:
- Payment service providers
- Courier and delivery companies
- Website hosting providers
- Website maintenance providers
- Security and fraud prevention services
- Legal authorities where required by law
All service providers are required to protect personal information and use it only for authorized purposes.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Disclosure
- Loss
- Misuse
- Destruction
- Alteration
Security measures may include:
- SSL encryption
- Secure hosting environments
- Website security monitoring
- Malware protection
- Firewalls
- Access controls
- Routine backups
While we strive to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Information may be securely deleted when it is no longer required.
12. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted using the contact details provided below.
13. Third-Party Links
Our website may contain links to third-party websites.
Linet Natural is not responsible for the privacy practices, content, security, or policies of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
14. Children’s Privacy
Our products and services are not directed toward children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from minors.
15. Website Hosting, Security, Monitoring & Maintenance
The Linet Natural website is professionally designed, hosted, maintained, secured, monitored, and supported by Iron Edge Design (Pty) Ltd, a South African digital marketing agency.
As part of website management and technical support services, Iron Edge Design may have access to certain technical information including:
- Website performance data
- Security logs
- Backup systems
- Analytics data
- Website administration systems
Such access is strictly limited to website maintenance, security monitoring, troubleshooting, performance optimization, and technical support purposes.
Iron Edge Design processes all information confidentially and in accordance with applicable privacy and data protection legislation.
16. Changes to this Privacy Policy
Linet Natural reserves the right to amend or update this Privacy Policy at any time.
Changes will become effective immediately upon publication on the website.
We encourage customers to review this Privacy Policy periodically.
17. Contact Information
Linet Natural
Website: https://linetnatural.co.za
For product, order, or privacy-related enquiries, please use the contact details provided on our website.
Website Management & Technical Support
Iron Edge Design (Pty) Ltd
Website: https://ironedge.co.za
Email: info@ironedge.co.za
By using this website, creating an account, subscribing to communications, or placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
